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Agent data-sharing terms

Version 1.0 · last updated 2 November 2026

These terms apply when you, a RERA-registered agent or agency (“you”), receive contact details of buyers, tenants or owners (“leads”) from [Company legal name] (“we”) through DimensionYard. Each lead is a person who chose to be contacted by agents. You receive their personal data as an independent Data Fiduciary under the Digital Personal Data Protection Act, 2023, and you are responsible for how you use it.

1. Who can receive leads

You must hold a valid RERA agent registration, which we verify, and keep it valid. Tell us within 7 days if it lapses or is cancelled. Leads are for you and your agency’s own staff only.

2. How you may use a lead

  1. Only to help the person with the property need shown with the lead (buying, renting, selling or letting in that area).
  2. Never sell, share, rent or transfer leads to anyone else, and never add them to marketing lists or messaging groups.
  3. Call or message only from numbers and SMS headers registered under TRAI’s commercial communication rules. Respect Do-Not-Disturb preferences. Stop contacting anyone who asks you to.
  4. Be truthful about who you are and that you got their details from DimensionYard.

3. Withdrawal, deletion and retention

  1. If someone withdraws permission, we mark the lead “Permission withdrawn” in your account. You must then stop contacting them and delete their details from all your records within 48 hours.
  2. Delete leads when the person asks you to, when their need is met, and in any case within 180 days of receiving them.
  3. On our request, confirm in writing that you have deleted specified leads.

4. Security and breaches

Keep leads secure: protected devices and accounts, access only for staff who need it. Tell us within 24 hours of finding out about any unauthorised access, loss or disclosure of lead data, and help us notify affected people and the Data Protection Board.

5. Credits and fairness

  • Credits: one credit unlocks one lead. Each lead goes to at most 3 agents.
  • No guarantees: we don’t guarantee that a lead will answer, transact or still need a property.
  • Wrong numbers: credits for leads with invalid numbers can be returned on request within 7 days.

6. Breach of these terms

If you misuse leads, we may suspend your access without refund. We may also report the misuse to the relevant RERA authority or the Data Protection Board. You agree to indemnify us against claims, penalties and costs caused by your misuse of leads.

7. Changes

We’ll ask you to accept updated terms before you receive new leads under them.